Expression Worksheet

I'd like to reserve a table for two.	(        )

I'd like to room for two nights, please.	(        )

Have you made a reservation?	(        )

I have to cancel my reservation.	(        )

Is a back row seat okay with you?	(        )

I'm calling to confirm my reservation.	(        )

I'm afraid you have to wait for 30 minutes.	(        )

I made a reservation under the name of John Smith.	(        )

Are there any tickets available?	(        )

Match the expressions with the responses.

1. Are there any seats left?	a. By the window

2. Where would you prefer to sit?	b. At 8 p.m.

3. Smoking or non-smoking?	c. Sure.  What's your name, please?

4. What time are you arriving?	d. Not right now.

5. I have to cancel my reservation.	e. Non-smoking, please.

6. How long will you be staying?	f. For three nights.

Comprehensive Questions

1.

What is the phone call for?

->

What kind of rooms does he need?

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What kind of rooms will he have?

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2.

What type of ticket is it?

->

The ticket is from where to where?

->

When will he leave?

->

3.

What is the woman doing?

->

Who made the reservation?

->

For how many people?

->

Scripts

1.

M  Hello, I'd like to reserve a room for coming Saturday.

W  Certainly. How long will you be staying?

M  Just one night.

W  Would you like a single room or a double room?

M  A double room, please.

W  I'm sorry but we don't have any double rooms available.

M  Then make it two single rooms please.

W  All right, sir.  Two single rooms for Saturday the 5th.

2.

M  Hello, can I reserve a train ticket over the phone?

W  Certainly.

M  I'd like to reserve a one-way ticket from Boston to Chicago.

W  When will you be leaving?

M  May 28

W  Which class would you like?

M  First class, please.

W  Okay.  Can I have the name for the reservation.

M  Please make it for Nick Wilson.

3.

W  I'm calling to change my reservation.

M  Sure.  Can I have your name and the time of reservation, please?

W  It's under my name Karen Johnson, Tuesday at 8:00 p.m.

M  How would you like to change it?

W  Please make it a table for six, not two.

M  Okay.  Anything else?

W  No, everything else is the same.