5월19일과제_최지녕

한영

With reference to your email of June 21, we were very embarrassed about the generator we installed at your factory didn't work properly. At present, we can't notably explain about the fault but we are seriously under investigation and will report to you as soon as we ready for the field survey report. In the meantime, new alternative one which is able to be replaced through our mechanic was sent to you today.

Thank you for your reply. staffs at terminal port admitted their responsibility for the damage and hope to reach an amicable settlement with you. Could you confirm whether the staffs are directly willing to pay compensation to consignee or not? If they agree with it, we will inform you of a bank account. We look forward to your answer.

- We are sincerely apologized for inconvenience while you have used our product.

- In case of defect, we will replace it in warranty period.

- Unfortunately, the product you required is temporarily out of stock now.

- We will do our utmost effort to avoid same mistake like this.

- Since our subcontractor has gone on a general strike, we think you would be better to find other contractor.